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Managerial Courage ...
Having Tough Performance Conversations
Pat's lack of performance is negatively impacting the team, the reputation of the group, perceptions of your leadership effectiveness, and customer satisfaction. You have had one conversation with Pat and performance has not improved. Pat has worked in the organization for a long time and has many skills. Pat's current project requires her to learn some new skills as well. There are lots of new people on the team. You just can't understand why Pat is not stepping up and performing as she has in the past. You have scheduled a second meeting with Pat. What will you say to ensure performance is improved?
Key Learning Points:
Exploring various approaches to motivate improved performance.
Developing managerial courage and command skills.
Understanding the difference between management and leadership responses.
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