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Customer Focus ... Vote With Your Feet
A customer (internal or external) wants you to replace the project manager on your team because they are unhappy with the person's performance and attitude. You really don't have anyone that you can bring in to replace the current project manager and you don't want to spend money flying in a project manager because it will put you over budget. What will you do?
Key Learning Points:
Understanding the key drivers and variables in your decision-making.
Understanding the short-term and long-term impact of your decision.
Understanding the roles that trust plays in making critical customer-focused decisions.
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